1 · Choose a symptom2 · Check safely3 · Your next step
YOUR NEXT STEP
The drive is likely healthy but the file system is corrupted or 'dirty' from being unplugged without ejecting.
Check the drive, format, encryption, and error before repair writes. First Aid can modify the disk; if files are irreplaceable or hardware may be failing, assess recovery before running it.
A photo of the exact error or a recording you already have may help. Do not power a noisy or failing drive back on just to record it; protect the files first. You can attach it to your message below. Sharing is optional; you do not have to disassemble anything or repeat a risky test.
A symptom can have more than one cause. These guides help you choose a next step; confirming a hardware fault requires testing.
Bring your questions, not just your computer. A photo, screenshot or short recording can help show us the problem. Your guide will carry over to the contact form.
