Skip to contentYOUR LOCAL TECH PEOPLE. YOUR NEXT CLEAR STEP.
This is a macOS issue.
Your next step, based on what you observed.
1 · Choose a symptom2 · Check safely3 · Your next step
YOUR NEXT STEP
Seeing a cursor means your hardware is working! The system is just stuck at a black login window or crashed background process.
Try booting into Safe Mode (Hold Shift at startup) to clear the system caches.
A symptom can have more than one cause. These guides help you choose a next step; confirming a hardware fault requires testing.
REAL PEOPLE. RIGHT HERE IN BELTON.
Still stuck?
You have a local shop.
Bring your questions, not just your computer. We’ll help you find the right next step.
A question is a good next step.
Something unclear, a broken link, or a guide you’d like to see? Tell the people who built it.
