1 · Choose a symptom2 · Check safely3 · Your next step
YOUR NEXT STEP
Since the files are on the web, your data is safe! Your Mac just hasn't downloaded them yet. This often happens if 'Low Power Mode' is on or if the Mac thinks it's on a metered hotspot.
Plug your Mac into power and leave it awake overnight with Photos open to force a sync.
A photo, screenshot or short recording can help show what you are seeing. Include the exact message or what happens when the problem occurs. You can attach it to your message below. Sharing is optional; you do not have to disassemble anything or repeat a risky test.
A symptom can have more than one cause. These guides help you choose a next step; confirming a hardware fault requires testing.
Bring your questions, not just your computer. A photo, screenshot or short recording can help show us the problem. Your guide will carry over to the contact form.
