Skip to content Help Hub / Troubleshoot / MacBook / iMac / Mac Stuck Starting Up / Flashing question mark or 'No' sign / The operating system is missing. ← Back to checks Help Hub home YOUR LOCAL TECH PEOPLE. YOUR NEXT CLEAR STEP.
The operating system is missing. Your next step, based on what you observed.
1 · Choose a symptom 2 · Check safely 3 · Your next step
YOUR NEXT STEP
Since you were erasing the drive, this icon just confirms the drive is empty. You need to reinstall macOS.
Boot into Recovery Mode (Command + R or Power Button hold) to reinstall the system software.
A photo, screenshot or short recording can help show what you are seeing. Include the exact message or what happens when the problem occurs. You can attach it to your message below. Sharing is optional; you do not have to disassemble anything or repeat a risky test.
A symptom can have more than one cause. These guides help you choose a next step; confirming a hardware fault requires testing.
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Still stuck?You have a local shop. Bring your questions, not just your computer. A photo, screenshot or short recording can help show us the problem. Your guide will carry over to the contact form.
A question is a good next step. Something unclear, a broken link, or a guide you’d like to see? Tell the people who built it.
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